Terms of Use

Please note that this site is linked to partner websites, which means that if you leave this website to access a partner website you will be subject to a different set of Terms and Conditions, Privacy rules and Cookies.

Within this document ‘We’, ‘Us’ or ‘Our’ means Severn Trent Retail and Utility Services Limited (STRUS).

Use of this site (the Site) is provided by Severn Trent Retail & Utility Services Limited (STRUS), part of the Severn Trent Group. The company’s registered office address is at Severn Trent Centre, 2 St John’s Street Coventry CV1 2LZ (company registration number 2562471). The site is provided for your convenience subject to the following Terms and Conditions:

1. Terms and conditions

1.1 Your use of the website constitutes acceptance of these Terms and Conditions at the date you first use the site.

1.2 We reserve the right to change these Terms and Conditions at any time by posting changes online. Your continued use of the site after changes are posted constitutes your acceptance of the terms and conditions.

1.3 If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on the site relating to specific material then the latter shall prevail. Furthermore, where goods or services are provided via the site our liability shall be limited as provided by the specific terms and conditions applicable.

1.4 If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

2. Availability and use of the site

2.1 We do not warrant (i) that access to this site will be uninterrupted or error free, (ii) that defects will be corrected, or that (iii) the site is virus free.

2.2 STRUS will not be liable to you or any other third party if, for any reason, the site is unavailable for any period of time and access to the site may be suspended at any time without prior notice being given.

2.3 In accessing the site, you agree to use it only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

3. Content of website

3.1 Although every care has been taken to ensure the site is available, accurate, STRUS accepts no liability for loss of any kind incurred because of reliance on any information or opinions provided within the site. Although STRUS aims to update this site regularly, any material on the site may be out of date at any given time, and STRUS is under no obligation to update such material.

3.2 We will not accept responsibility for any damage caused to you or to any third parties by any material which you download from this Site.

4. Intellectual property rights

4.1 Copyright in the design of and material on this website (including without limitation, the website design, text and graphics and the arrangement of them) is owned by or licensed to STRUS, unless stated to the contrary. The content of the website may not be copied, stored in any electronic retrieval system, or incorporated into any other website, publication or other work in any form without the prior written consent of STRUS. Any request should be addressed to affinity@stservices.co.uk or Severn Trent Retail and Utility Services, PO Box 10155, Nottingham, NG1 9HQ. The name and logo of Severn Trent Services are trademarks. You are not permitted to use or reproduce or allow anyone else to use or reproduce these trademarks without permission.

5. Hyperlinks

5.1 Hyperlinks within the site may cause you to leave Our site and access other websites not under Our control. We do not monitor the content of third party websites and any links provided on the site are for your convenience only.

5.2 STRUS accepts no responsibility for the content of or information on any site to which its site links. For the avoidance of doubt, after you leave the site (whether knowingly or not), STRUS can no longer be responsible in any way for any material that you encounter and excludes to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage, costs, injury, or loss of any kind.

5.3 For the avoidance of doubt, where you use the site for business purposes We will not be liable for any loss of business, profits, contracts, goodwill and/or any other economic loss or any indirect or consequential loss.

6. Law

6.1 This site and these terms are governed by and construed in accordance with the laws of England. Any disputes arising shall be submitted to the exclusive jurisdiction of the English courts.

6.2 You may only link to this website with our express prior written permission. All enquiries should be addressed to affinity@stservices.co.uk or to Severn Trent Retail and Utility Services, PO Box 10155, Nottingham, NG1 9HQ.

Terms and Conditions last updated: March 2018